Refund policy

We have a 7-day return policy, so you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn and without wear, with the respective tags and in the original packaging. You must also provide the receipt or proof of purchase.

To initiate a return, you can contact us at apoioaocliente@bordalinho.pt.

If your return is accepted, we will send you a return shipping label, as well as information on how to ship your package. Items returned to us without a prior return request will not be accepted.

You can always contact us with any questions at apoioaocliente@bordalinho.pt.

Damage and problems

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive an incorrect item, so that we can assess the problem and correct it.

Exceptions/items that cannot be returned

Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), personalized products (e.g., special orders or customized items), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges

The fastest way to ensure you receive the items you want is to return the item and, after the return is accepted, make a separate purchase of a new item.

European Union 14-day cancellation period

Regardless of the above, if the items are shipped to the European Union, you have the right to cancel or return your order within a period of 14 days, for any reason and without having to provide a justification. As mentioned above, your item must be in the condition in which you received it, unused and unworn, with the tags attached and in the original packaging. You will also need to provide the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return and let you know whether or not the refund has been approved. If approved, you will be automatically refunded through your original payment method within 10 business days. Please remember that it may also take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at apoioaocliente@bordalinho.pt.